Responsible Gaming
at l89 92

1. Our Commitment to Safe Play

l89 92 was built on the principle that entertainment should never come at the cost of a player's financial or personal wellbeing. While the vast majority of our players in Bangladesh enjoy casino games and sports betting as a leisure activity within healthy boundaries, we recognise that for a small number of individuals gambling can become problematic. That is why responsible gaming is not an afterthought at l89 92 — it is embedded into every layer of how we operate.

Our responsible gaming framework reflects three core values: transparency, player empowerment, and proactive intervention. We are transparent about the odds and mechanics of every game on our platform. We empower players by providing self-service tools that put control firmly in their hands. And we intervene proactively when our systems detect patterns of behaviour that may indicate a player is at risk — reaching out through account alerts, support messages, and, where appropriate, temporary account restrictions.

l89 92 operates as a safe and reliable platform committed to fair play and player protection. We use SSL encryption on all connections, apply responsible gaming checks across all account types, and train our support staff to respond with sensitivity and without judgment whenever a player raises a concern about their gambling behaviour.

2. 18+ Age Restriction Policy

l89 92 strictly prohibits access to its platform by any person under the age of 18 years. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

2.1 Age Verification at Registration

All new registrations on l89 92 are subject to an age verification check as part of our Know Your Customer (KYC) process. Players are required to submit a valid government-issued identification document — such as a National Identity Card (NID) or passport — confirming that they are aged 18 or above before any deposit, withdrawal, or real-money gameplay is permitted.

2.2 Underage Gambling Prevention

If l89 92 has reasonable grounds to believe that a registered account is being operated by, or on behalf of, a person under the age of 18, the account will be immediately suspended pending verification. Any funds held in a suspended account will be frozen and will not be returned until the true age of the account holder has been conclusively established. Where it is confirmed that the account holder is under 18, all funds will be returned to the payment source and the account will be permanently closed.

2.3 Protecting Minors in Shared Households

l89 92 strongly advises all adult players to take steps to prevent underage family members from accessing their accounts. This includes never sharing login credentials with others, using strong and unique passwords, enabling two-factor authentication, and logging out of the platform completely when using a shared device. If you suspect that a minor has accessed your account, contact our support team immediately at [email protected].

3. Self-Exclusion & Account Closure

Self-exclusion is one of the most important tools available to players who feel that their gambling has become, or risks becoming, out of control. l89 92 makes it straightforward to request a self-exclusion at any time, with no questions asked and no pressure to reconsider your decision.

3.1 How to Request Self-Exclusion

You can request self-exclusion through either of the following channels:

• Account Settings: Navigate to the "Responsible Gaming" section within your l89 92 account settings and select your preferred exclusion period from the available options;
• Support Team: Contact the l89 92 support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and send you a confirmation.

3.2 Available Exclusion Periods

l89 92 offers the following self-exclusion periods to accommodate different player needs:

• 30 days — a short-term break suitable for players who need a temporary pause;
• 3 months — a medium-term exclusion for players who want a more extended reset period;
• 6 months — a longer-term measure for players who recognise a more persistent pattern;
• 1 year — a long-term exclusion for players who need a sustained period away from gambling;
• Permanent / Lifetime — an indefinite exclusion that closes the account permanently. This is irreversible.

3.3 What Happens During Self-Exclusion

During an active self-exclusion period, your l89 92 account will be locked and you will be unable to log in, deposit funds, place bets, or access any games or promotions. Any pending withdrawals at the time of exclusion will be processed and returned to your registered payment method. l89 92 will also suppress all marketing communications to your registered email and mobile number for the duration of the exclusion.

3.4 Returning After Exclusion

At the end of a fixed-term self-exclusion period, your account will not be automatically reactivated. You must contact the support team to request reactivation, at which point a cooling-off period of at least 24 hours will apply before access is restored. This deliberate pause ensures that the decision to return to gambling is considered, rather than impulsive. Permanent exclusions cannot be reversed under any circumstances.

4. Deposit & Spending Limits

Managing how much money you put into your l89 92 account is a fundamental pillar of responsible gambling. Our deposit limit tools give you granular control over your spending, making it easier to stay within a budget that is comfortable and sustainable for your personal financial situation.

4.1 Setting a Deposit Limit

You can set a deposit limit at any time from the "Responsible Gaming" section of your account settings. Limits can be configured on a daily, weekly, or monthly basis, and are expressed in Bangladeshi Taka (BDT). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳10,000, or a monthly limit of ৳30,000 — or any combination that fits your individual budget.

4.2 Reducing vs. Increasing Limits

A reduction to your deposit limit takes effect immediately upon confirmation. An increase to your deposit limit, however, is subject to a mandatory 7-day cooling-off period before it becomes active. This asymmetry is intentional: it prevents a player in a heightened emotional state from rapidly undoing sensible limits they previously set for themselves.

4.3 Loss Limits & Wagering Limits

In addition to deposit limits, l89 92 also supports loss limits — which cap the total amount you can lose within a period — and wagering limits, which restrict the total stake you can place across bets or spins within a defined timeframe. These tools work in combination to give you layered protection against uncontrolled spending.

5. Time-Out & Session Controls

Time spent gambling can pass quickly, particularly during live casino sessions or in-play cricket and sports betting markets. l89 92 provides a range of time-management tools designed to keep your sessions within boundaries that you control.

5.1 Session Time Limits

You can define a maximum session duration — for example, one hour or two hours — after which l89 92 will display a reality-check notification informing you of how long you have been playing and the net result of your session. You can choose to receive a warning notification only, or to have your session automatically terminated when the limit is reached.

5.2 Reality Check Reminders

Independent of session time limits, you can enable periodic reality check pop-ups at intervals of your choosing (every 30 minutes, every 60 minutes, etc.). Each reality check displays your session duration, total amount deposited in the session, total amount won or lost, and the net balance change — giving you an honest and immediate picture of your activity.

5.3 Cooling-Off Periods

A cooling-off period is a short-term account suspension that differs from self-exclusion in that it is temporary and has a defined end date after which normal access resumes (subject to the reactivation process described in Section 3.4). Cooling-off periods of 24 hours, 7 days, and 30 days are available and can be activated instantly from your account settings. This option is ideal for players who recognise that they need a brief pause without wanting to commit to a longer exclusion.

6. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition characterised by a compulsive urge to gamble despite harmful negative consequences to financial, personal, or professional life. Understanding the warning signs is the first step towards getting help.

6.1 Common Warning Signs

The following behaviours may indicate that gambling is having an unhealthy impact on your life. Consider whether any of these apply to you:

If you answered "yes" to two or more of the questions above, we strongly encourage you to use l89 92's self-exclusion or cooling-off tools immediately, and to reach out to our support team or one of the external support organisations listed in Section 7 of this page.

6.2 How l89 92 Monitors for At-Risk Behaviour

l89 92 applies automated monitoring to detect patterns that may indicate a player is experiencing difficulties. These include: rapidly increasing deposit frequency or amounts; prolonged uninterrupted gaming sessions; a high ratio of deposits to withdrawals; repeated attempts to reverse withdrawal requests; and sudden changes in bet sizing or game selection. When these patterns are detected, our responsible gaming team may reach out proactively via your registered contact details to offer support and information about our player protection tools.

7. Support Resources & Contacts

If you are concerned about your own gambling behaviour — or the gambling behaviour of someone close to you — help is available. l89 92 encourages any player in difficulty to reach out without delay. You are not alone, and seeking help is a sign of strength, not weakness.

7.1 l89 92 Support Team

Our dedicated support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). You can contact us via live chat through your account dashboard, or by emailing our support address. All responsible gaming enquiries are handled with strict confidentiality and without judgment.

7.2 National & International Helplines

The following organisations offer free, confidential support for individuals and families affected by problem gambling. l89 92 recommends these resources to any player who feels they need additional professional assistance beyond what our internal tools can provide:

• Gamblers Anonymous: A global fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Visit gamblers-anonymous.org for meeting information.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Available at gamcare.org.uk with online chat and telephone support.
• BeGambleAware: Provides resources and a national helpline for players concerned about their gambling. Visit begambleaware.org for self-assessment tools and professional referrals.

l89 92 does not receive any remuneration or commercial benefit from listing these organisations. They are listed purely in the interest of player welfare.

7.3 Family Members & Concerned Third Parties

If you are a family member or close friend concerned about the gambling behaviour of a person who holds an l89 92 account, we encourage you to reach out to our support team. While we are unable to disclose confidential account information to third parties, we can provide guidance on how to raise the concern directly with the account holder, and information about the support organisations listed above.

8. Safer Gambling Tips

Responsible gambling is not just about knowing when to stop — it is about building healthy habits from the outset. The following practical tips are recommended by l89 92 for all players to help ensure that gambling remains an enjoyable and controlled leisure activity.