Privacy Policy —
l89 92 Data Protection

1. Information We Collect

l89 92 collects personal data through several channels during the normal course of operating the platform. We only collect information that is necessary, proportionate, and relevant to the stated purposes set out in this Privacy Policy.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, or contact our support team, you may provide the following categories of personal information:

• Registration details: Full legal name, date of birth, email address, mobile phone number, and residential address;
• Verification documents: Copies of your National Identity Card (NID), passport, driving licence, or other government-issued identification submitted during the KYC process;
• Payment information: Your bKash, Nagad, Rocket, or Upay account reference number; bank account name and number for bank transfer withdrawals; Visa or Mastercard details for card payments (note: full card numbers are processed exclusively by our payment partners and are not stored on l89 92 servers);
• Support communications: The content of messages, emails, and live chat conversations you initiate with the l89 92 support team;
• Responsible gaming preferences: Self-exclusion requests, deposit limits, session reminders, and cooling-off period preferences you set within your account settings.

1.2 Information Collected Automatically

When you access and use the l89 92 platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies. This includes:

• Your IP address and approximate geographic location derived from it;
• Device identifiers, operating system, browser type and version;
• Session start and end times, pages visited, and navigation paths within the platform;
• Games accessed, bets placed, game outcomes, and wagering patterns;
• Referral source (i.e., the page or link from which you arrived at l89 92).

1.3 Information Received from Third Parties

In certain circumstances, l89 92 may receive supplementary personal data about you from trusted third-party sources. This includes identity verification data from our KYC and fraud screening partners, and transaction confirmation data from payment processors such as bKash and Nagad. Any third-party data is handled in accordance with this Privacy Policy and applicable data protection obligations.

2. How We Use Your Data

l89 92 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

2.1 Account Management & Service Delivery

To create, maintain, and administer your l89 92 player account; to process deposits and withdrawals via your chosen payment method; to authenticate your identity each time you log in; and to provide access to our full range of casino games, sports betting markets, and promotional offers.

2.2 Identity Verification & Regulatory Compliance

To verify your age and identity as required by our KYC obligations; to conduct anti-money laundering (AML) and counter-terrorism financing (CTF) screening; to comply with financial reporting obligations; and to respond to any lawful requests from regulatory or law enforcement authorities.

2.3 Fraud Prevention & Platform Security

To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions; to monitor for unusual account activity that may indicate unauthorised access; and to protect the integrity of our gaming environment for all players.

2.4 Responsible Gaming & Player Protection

To monitor your gambling activity for indicators of problem gambling behaviour; to enforce self-exclusion periods, deposit limits, and session time-out preferences you have set; and to send responsible gaming prompts where our systems detect patterns that may warrant such intervention.

2.5 Customer Support

To respond to your support queries, investigate and resolve complaints, maintain records of communications for quality assurance purposes, and to improve the overall standard of our customer service operations.

2.6 Marketing Communications

Where you have provided your consent, l89 92 may send you promotional communications about new games, bonus offers, seasonal promotions, and platform updates via email or SMS. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting the support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

3. Data Sharing & Third Parties

l89 92 may share your personal data with carefully selected third parties where necessary to operate the platform and fulfil our legal obligations. All third-party data processors are required to handle your data in accordance with applicable data protection standards and to implement appropriate security safeguards.

3.1 Payment Processors

To process your deposits and withdrawals, l89 92 shares the minimum necessary payment information with our approved payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card payment processors. These partners operate under their own privacy policies and are independently responsible for the data they process in connection with your transactions.

3.2 Identity Verification Partners

l89 92 works with third-party KYC and identity verification service providers to assist with age and identity checks. These providers are granted access only to the data necessary to perform their verification function and are prohibited from using your data for any other purpose.

3.3 Game Providers

The casino games available on l89 92 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data necessary to operate the game (such as a session token and stake amount) but do not receive your full personal profile.

3.4 Legal & Regulatory Authorities

l89 92 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when we reasonably believe that such disclosure is necessary to protect the safety, rights, or property of l89 92, its users, or the general public.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of l89 92's assets, your personal data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified via their registered email address prior to any such transfer taking effect.

4. Cookies & Tracking Technologies

l89 92 uses cookies and similar tracking technologies to operate the platform effectively, enhance user experience, and support fraud prevention. By continuing to use the l89 92 platform, you consent to the use of cookies as described in this section.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language and login session, to make your next visit easier and the site more useful to you.

4.2 Types of Cookies Used by l89 92

• Strictly Necessary Cookies: Essential for the operation of the platform. These include session cookies that keep you logged in during your visit and security cookies used for fraud prevention. These cookies cannot be disabled without severely impairing platform functionality.
• Functional Cookies: Remember your preferences such as preferred deposit method, game history display settings, and responsible gaming limit selections. Disabling these may affect the personalisation of your experience.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the platform, helping us identify areas for improvement. Analytics data is aggregated and does not identify individual users.
• Security Cookies: Support our fraud detection systems by tracking anomalous session patterns such as rapid switching between IP addresses or simultaneous logins from multiple devices.

4.3 Managing Cookies

You can control and manage cookie settings through your web browser's preferences. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your l89 92 account. For guidance on managing cookies in your specific browser, consult the help documentation provided by your browser vendor.

5. Data Retention & Storage

l89 92 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Specific retention periods for each category of personal data are set out in the summary table at the top of this page.

5.1 Financial Records

Transaction records, deposit and withdrawal histories, and financial correspondence are retained for a minimum period of seven years from the date of the transaction. This retention period reflects obligations under applicable financial regulations and is not negotiable even upon account closure or a valid erasure request.

5.2 Account Data After Closure

When an account is closed — whether at the player's request or by l89 92 — the majority of personal data associated with that account is retained for a period of three to five years post-closure. This retention is necessary to handle any retrospective disputes, regulatory enquiries, or legal proceedings that may arise after closure.

5.3 Data Deletion & Anonymisation

Upon expiry of the applicable retention period, personal data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained indefinitely for statistical and product improvement purposes.

5.4 Data Storage Location

l89 92 stores personal data on secure servers. Where data is processed or stored outside Bangladesh, l89 92 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that required within Bangladesh. By using the platform, you acknowledge and consent to this potential cross-border transfer.

6. Your Rights & Data Choices

As a registered player on l89 92, you have a number of rights in relation to the personal data we hold about you. l89 92 is committed to honouring these rights promptly and in good faith. To exercise any of the rights listed below, please contact the support team at the email address provided at the foot of this page.

6.1 Right of Access

You have the right to request a copy of all personal data that l89 92 holds about you. Upon receipt of a verified request, we will provide a structured summary of your data within 30 days.

6.2 Right to Rectification

If any personal data held by l89 92 is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many details directly within your account profile page. For changes to identity documents or other sensitive information, please contact the support team.

6.3 Right to Erasure

Subject to our legal retention obligations (in particular the seven-year financial record retention requirement), you have the right to request the deletion of your personal data. l89 92 will honour erasure requests to the fullest extent permitted by applicable law and will notify you of any data categories that must be retained despite your erasure request.

6.4 Right to Restrict Processing

You may request that l89 92 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of data held or where you have objected to processing pending verification of whether our legitimate grounds override your interests.

6.5 Right to Data Portability

Where technically feasible and where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

6.6 Right to Withdraw Consent

Where l89 92 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without detriment to your account standing. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

7. Security Measures

l89 92 takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Password Hashing: Account passwords are stored as cryptographic hashes and are never stored or transmitted in plain text;
• Two-Factor Authentication: Players may enable SMS-based two-factor authentication (2FA) to add an additional layer of login security;
• Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring;
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis, and all staff with data access undergo regular security training.

7.2 Incident Response

In the unlikely event of a data security incident that poses a risk to your personal data, l89 92 has an incident response plan in place to contain the breach, assess the impact, and notify affected users promptly. Where required by applicable law, we will also notify the relevant regulatory authority within the prescribed timeframe.

7.3 Your Role in Security

While l89 92 maintains robust security measures on its end, the security of your account also depends on the steps you take. You are responsible for keeping your password confidential, using a strong and unique password, logging out of shared devices, and reporting any suspected unauthorised account access to our support team without delay.

8. Changes to This Policy

l89 92 reserves the right to update, revise, or replace this Privacy Policy at any time. Changes may be made in response to new legal requirements, changes in our data processing activities, or improvements in our privacy practices. The most current version of this Privacy Policy will always be accessible at https://l89-92.net/privacy-policy.

8.1 Notification of Material Changes

Where a proposed change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — l89 92 will provide advance notice via your registered email address or a prominent on-platform notification at least 14 days before the change takes effect. Minor clarifications or administrative updates may be made without prior notice.

8.2 Continued Use as Acceptance

Your continued use of the l89 92 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by contacting the support team.

8.3 Version History

The current version of this Privacy Policy was last updated on 1 January 2026. This is the first published version of the l89 92 Privacy Policy. Prior drafts or internal documents do not constitute an enforceable privacy commitment and should not be relied upon by users.